Further Information

Legal

Statement of Intent

The firm is monitoring its diversity on a regular basis and is committed to ensuring diversity in accordance with regulations. Our recruitment policy reflects our practice of inclusivity in the workplace. Our firm aims to safeguard those who may face inequality or harassment due to one or more of the nine ‘protected characteristics’ as listed under the Equality Act (2010).

Probate Compensation Scheme

In the unlikely event that we cannot meet our liabilities to you, you may be able to seek a grant from ICAEW’s Probate Compensation Scheme. Generally, applications for a grant must be made to ICAEW within 12 months of the time you became aware, or reasonable ought to have become aware, of the loss.

Complaints Procedure – Legal Ombudsman

If you would like to talk to us about how we could improve our service to you, or if you are unhappy with the service you are receiving, please let us know by contacting us.

We will consider carefully any complaint you may make about our probate or estate administration work as soon as we receive it and do all we can to resolve it. We will acknowledge your letter within five business days of its receipt and endeavour to deal with it within eight weeks. If we do not deal with your complaint in this time, or if you are unhappy with our response, you may of course take up the matter with the Legal Ombudsman (LeO).

The Legal Ombudsman’s ability to deal with your complaint is dependent on the following factors;

  • you must refer the complaint to the Legal Ombudsman no later than:
    • six years from the act/omission; or
    • three years from when you should reasonably have known there was cause for complaint; and
  • you must refer the complaint to the Legal Ombudsman within six months of the date of our written response.

Contact details for the Legal Ombudsman

T: 0300 555 0333
E:This email address is being protected from spambots. You need JavaScript enabled to view it. A:Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ